FAQs


Q: WHERE ARE YOU LOCATED?

A: We are Minnesota based company, but we do have warehouses in different locations.


Q: ARE YOUR ITEMS GENUINE?

A: We only source genuine and authentic items made by real Japanese brands, we guarantee all products we sold are 100% made in Japan so you can be sure that the item you receive is the real deal.


Q: CAN I CHANGE OR CANCEL MY ORDER AFTER I'VE PLACED IT?

A: If your parcel has not been dispatched and you need to change or cancel your order please notify us as soon as possible. We will immediately cancel the order or make any changes you require.

In case, your parcel has already been dispatched from our facilities we cannot cancel the order anymore. However, in some cases you can still return the product and get a refund.


Q: HOW LONG DOES IT TAKE TO SHIP MY ORDER?

A: It usually takes 1-3 business days to process your order.


Q: WHAT SHIPPING METHODS DO YOU OFFER?

A: We provided 2-day shipping.

 

Q: WHAT IF A PRODUCT I CANNOT FIND IN YOUR SITE?

A: Send us an emailTokyo-On team will find that for you within two weeks. 

 

Q: MORE QUESTIONES? 

A: Send us an email, Tokyo-On team will get back to you within 24 hours. 

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